FAQs

Processing and Postage Time

How long until I receive my products?

The processing time (the time it takes to print and pack your stickers and inserts) is shown on the front page and the top of all pages. It’s normally 1-3 working days, though this may change during peak periods like December/January and will be updated.

All orders are shipped with Australia Post. Check delivery & order processing for more information on delivery times.

Do you ship outside of Australia?

KHDStickers ship to most destinations worldwide.

About our sticker paper

What sticker paper do you use?

Almost all of our stickers are made on white, silky smooth removable vinyl. Your stickers can normally be removed or repositioned from paper for up to 12 months. Weather conditions, including very humid locations may shorten this duration.

What pens can i use on your stickers?

It’s best to use Permanent markers on vinyl stickers including

  • Sharpie Fine and Ultra Fine permanent marker
  • Bic Mark-It Ultrafine permanent marker
  • Pilot permanent marker
  • Sakura Microperms
  • Many ballpoint pens may also work on this vinyl.

Most gel pens will not work with vinyl.

 What happens when things don't go to plan?

How do I return an item?

If you’re not happy with your products or change your mind, please contact us within 7 days of receiving your order. Where a refund is provided it can only be made via the method that the payment was received, and will be made within 2 business days of the products have been received back at KHDStickers.

For change of mind returns, postage is not refunded.   This policy is in addition to normal statutory guarantees.

What if there is an error or problem with my stickers?

We check all products that are sent and on rare occasions an error may happen. Please contact us so we can replace your items. For our records, a photo may be requested of the problem.